Information about 8pron

Terms of use

Term of Services

8pron is an online marketplace supported by Sharetribe platform. The general terms of Sharetribe below apply to the use of 8pron

Sharetribe is a social media service platform that allows its users to change favours and items to communicate with each other. The Sharetribe service may only be used in accordance with these terms of use. 

The service provider reserves all rights to change these terms of use if required. Valid terms of use can be found on Sharetribe.


Rights of content

The users themselves retain the rights to all text, pictures and other content that they create in the service. The users allow others to utilise the content in accordance with the nature of the service and furthermore, allow the service provider to file information and data to make changes that are necessary for the service or the study. 

However, other rights are not transferred from the users unless specifically otherwise agreed. The responsibility of the content lies with the user(s), who has produced it for the service. The service provider has every rights to remove any material when deemed necessary  


Communication on the platform

Avoid communicating with buyers or sellers privately outside of our website in-app messaging communication platform. Having a record of your conversation will be helpful if any issue(s) arises from ordering/purchasing/ payments. 

Do not share unnecessary personal information or financial information for data protection purposes. (i.e. PayPal/Stripe login, passwords, bank account information, private information, etc.).

If the buyer/requester has any questions or concerns regarding the listings, the first point of contact is the provider. 

All communication on the website will be received and notified in the email. To ensure you don't miss important emails and communication. Please make sure to add all 8pron emails to your safelist/whitelist.

How to add emails to safelist/whitelist.  

Health & Safety

1.1.  Allergen 

Natasha’s Law comes into effect on 1st October 2021. It will require all food outlets to provide full ingredient lists with clear allergen labelling on Pre Packed for Direct Sale foods (PPDS). PPDS is food that is prepared, prepacked and offered or sold to consumers on the same premises.

  • Name of the food
  • Full ingredients list, with allergenic ingredients emphasised (for example, in bold, italics or a different colour)

Buyers/requesters are responsible for informing the providers/sellers. 

Providers/sellers are responsible for informing buyers/requesters, checking if this applies to the business, and providing as much accurate and updated information on the listing. 

1.2. Safety of our Community 

The safety of our community is our utmost priority. If we determine that a user or listing violates our community standards or commerce policies. In that case, action will be taken (i.e. removing or banning the user(s) or any appropriate action).

We suggest following the guidance from your local health authorities and the National Health Service (NSH) or World Health Organization (WHO) on how to stay healthy and help prevent the spread of Coronavirus (COVID-19) while buying or selling items. 

At 8pron, we take health and safety very seriously. If you know of any user(s) who have breached or jeopardised any health and safety regulations, please immediately ‘Contact Us’, and we will deal with the matter at the quickest time possible. 

1.3. Collection or Delivery of Product(s)

If you intend to meet a provider in person, we recommend arranging a meeting in a public, well-lit and safe location. Create and share your meeting plan with a trusted friend or family member if possible. Please do not share any private information that might jeopardise your safety unless deemed safe by yourself.

We advise user(s) to use shipping options or a fuss-free contactless pick-up or delivery method to facilitate any exchange, buying or selling unless deemed inconvenient or unnecessary by the user(s).


Cancelation Policy: 

IMPORTANT: As a buyer/requester, make sure you do not confirm/mark the order completed until you receive the goods or services as described or within satisfactory standards. If you confirm the order as completed, the admin team can not do anything after! 

If something is wrong with your order, your first point of contact is the seller/provider. 

The buyer is responsible for checking the quality and standard of the received goods and services. Rectify immediately. If the item was shipped, take pictures immediately when received; you will need this as evidence when disputing the goods.  

8pron will allow the dispute to be negotiable between buyer and seller and set new terms or agreements in the 8pron's in-app messaging. A cancellation/return policy may be subjected to the provider's own business policy. 

However, as agreed, all users and outcomes are subjected to 8pron's T&C; otherwise stated or approved by the 8pron team. 

We do not encourage or accept the return of goods as they are perishable items and are deemed unsafe and unhygienic. If sellers/providers accept the return of goods, it is their responsibility, and 8pron will not be liable for it. 

If both parties cannot reach a mutual agreement or satisfactory outcome, please click on 'dispute' (or cancellation) and contact the 8pron team.


How to cancel an order?

If something goes wrong, users can dispute the transaction and ask for a refund in the conversation you have with them (8pron's In-app messaging). With Stripe, only admins can initiate a refund; the providers cannot.

1. Buyer to contact the provider/seller (vice versa) to negotiate a cancellation agreement or new terms. If both parties agree, the buyer can cancel by clicking on the “dispute” button - this will notify the admin team.

2. Both parties must leave a simple note on the in app-messaging (same conversation box of both parties) for the admin team to investigate and process the cancellation/refund accordingly.

For example:

 “ATTN TO 8PRON: Please kindly issue full/partial OR the specific amount of refund to XXX for the reason of XXX as agreed by both of us (Names of the buyer and seller)”.

Once clicked and confirmed as a ‘dispute’, the admin team will process up to 30 working days. Admin will contact users if any questions or information is unclear; it may delay the process. 8pron has the right to keep the commission and service fee as cancellation fees. 

Please refer to section 16 in T&C or Contact the team for more detailed information. 

Disclaimer

No guarantees of the functioning of the Sharetribe service are given. The user(s) are responsible for their actions in the service and should estimate the reliability of other users before dealing with them (Sharetribe). The service provider can under no circumstances be liable for damages that is caused to the user. The user may not store any information or data in the service, and expect it to remain there.  


Terms and Conditions

1. Introduction

1.1. These terms and conditions shall govern your use, sale and purchase of products through our websites; this includes: https://8pron.online and all 8pron's social media platforms. 

1.2. Using our website, you have accepted all the terms and conditions of 8pron. If you disagree with any terms and conditions of 8pron, you must not use our website; all liabilities will be on you if you still intend to use 8pron's platform.

1.3. If you register with our website, submit any material to our website, or use any of our services, we will ask you to agree to these terms and conditions.

1.4. You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.


2. Credit

2.1. This document was created using a template from Docular

 

3. Copyright notice

3.1. Copyright © 2021, 8pron.

3.2. Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright © and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

 

4. Interpretation 

4.1. In these terms and conditions: 

1. “We” and “us” means 8pron and the website's online social platforms. 
2. “You” means the user or visitor ( Registered and Not Registered) to the website, including buyer, and seller.  
3. “Your” means belonging to or associated with you. 
4. “Our” means belonging to or associated with the website and one or more other people previously mentioned or easily identified.
5. “Buyer” means the requester, person, firm, company, or organisation who purchases/requests the Goods from the Seller.
6. “Seller” means provider or vendor or partner or supplier or listing creator,  the person or firm or company or organisation who provides/sells Goods or Services to the buyer.  
7. “Contract” means the contract and/or agreement for the purchase and sale of the Goods or Services entered into in accordance with these Conditions.
8. “Goods” means the items, products, and services (including items of the goods or any part of them) set out in the listing(s) by the seller. 
9. “Order” means the Buyer’s order/request/purchase for the Goods as accepted by the Seller in accordance with conditions
10. “writing” includes email, written communication but excludes fax.
11. “Party” means a party to these Conditions and “parties” shall be interpreted accordingly. 
12. “Deliver” and "delivery" means delivery of services; or associated with electronic and/or physically pickup, delivery and shipping of the goods as stated in the order confirmation forms.  

5. Permission to use website

5.1. You may:
(a) View pages from our website in a web browser;
(b) Download pages from our website for caching in a web browser;
(c) Market, advertise and share your listing from our website for personal and commercial use, limited to your registered account and listing. 
(d) Link your listings to your own social media platform; do not use other user listings or information without their written/verbal permission & consent, subject to the other provisions of these terms and conditions. 
(e) Promote your listings anywhere of your choosing. However, if not using the main platform. Your account will be deemed inactive, with no reviews, and not 8pron is not liable for any external activities. 


5.1.2. Except as expressly permitted by Section 5.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

5.1.3. You may only use our website for your own personal and business purposes as intended within the website's scope, such as food-related and approved items; you must not use our website for any other purposes without our permission. 

5.1.4. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website. You are only allowed to revise, edit or update your account and listings.

5.1.5. Unless you own or control the relevant rights in the material, you must not:
(a) Republish material from our website (including republication on another website), but your listings.
(b) Sell, rent or sub-license material from our website;
(c) Show any material from our website in public;
(d) Exploit material from our website for a commercial purpose; or
(e) Redistribute material from our website.

5.1.6. Notwithstanding Section 5.5., you may redistribute our newsletter in print and electronic form to any person.

5.1.7. We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

 

5.2. Misuse of website

5.2.1. You must not:

(a) Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b) Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) Hack or otherwise tamper with our website;

(d) Probe, scan or test the vulnerability of our website without our permission;

(e) Circumvent any authentication or security systems or processes on or relating to our website;

(f) Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) Impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h) Decrypt or decipher any communications sent by or to our website without our permission;

(i) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j) Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k) Use our website except by means of our public interfaces;

(l) Violate the directives set out in the robots.txt file for our website;

(m) Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n) Do anything that interferes with the normal use of our website.

(o) Sell or post a listing for age-restricted products (including, without limitation, alcohol, tobacco, cigarettes, medicine, prescription drugs or similar). 

(p) Put a link or direct user to another website or platform other than this platform for purchase and order. 

5.2.2. You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.2.3. You must ensure that all the information you supply to us through our website or in relation to our website, is true, accurate, current, complete and non-misleading.

5.2.4. You must not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation.

 

6. Registration and accounts

6.1. To be eligible for an account on our website under this Section 6, you must follow your local authority guideline, legal policy and law in your country where your business operates, and service delivers. 

6.2. You must check with your local authority if you need to apply for a business permit or license or registration to be a provider/partner/seller on our website. It's your responsibility to make sure you are permitted to run a business or services. You are liable to the local authority and law act. We will not be liable. 

6.3. You need to register for an account with our website by completing and submitting the account registration form and clicking on the verification link in the email that the website will send to you.

6.3. You must not allow any other person to use your account to access the website.

6.4. You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5. You must not use another person's account to access the website unless you have that person's express permission.

6.6. In an extension of 6.2, food handlers must practice health and safety food handling. You must have or be willing to get certified with recognised training institutes. You will be asked to provide such evidence, if failed to do so, the account will be terminated immediately, and your transaction will not be pay-out, as a seller is not qualified to operate or handle goods and services. 

 

7. User login details

7.1. If you register for an account with our website, you will be asked to choose a user ID and password.

7.2. Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person. 

7.3. You must keep your password confidential.

7.4. You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising from such a failure.

 

8. Cancellation and suspension of account

8.1 We may:

(a) suspend your account;
(b) cancel your account; 
(c) edit your account details at any time in our sole discretion with or without notice.

8.2. We will usually cancel an account if it remains unused for 18 months.

8.3. You may cancel your account on our website using your account control panel.


 

9. Our rights to use your content

9.1. In these terms and conditions, "your content" or "your listing" means all works, materials, goods and products (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

9.2. You grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

9.3. You grant us the right to sub-license the rights licensed under Section 9.2.

9.4. You grant us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5. You hereby waive all your moral rights in your content to the maximum extent permitted by 
applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6. You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.


10. Rules about your content

10.1. You warrant and represent that your content will comply with these terms and conditions.

10.2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:

10.1. You warrant and represent that your content will comply with these terms and conditions.

10.2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property rights;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court or breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person. 

11. Order process 

11.1. The Seller shall sell, and the Buyer shall purchase the Goods/services in accordance with: 

11.1.1. any written quotation of the Seller accepted by the Buyer; or 

11.1.2. any written Order of the Buyer accepted by the Seller; 

11.2. No contract will come into force between Buyer and Seller unless and until the Seller accepts Buyer order/request per the procedure set out in this Section 11.

11.3. To enter into a contract through our website to purchase goods from us or Seller, the following steps must be taken: you must click on the goods you wish to purchase, and then proceed to the confirm payment; if you are a new user you must then create an account with us and log in; if you are an existing user, you must enter your login details; once you are logged in, you must select your preferred method of delivery or pick up and confirm your order and your consent to the terms of this document; you will be transferred to our payment and financial service provider's website STRIPE, and our payment financial service provider will handle your payment; we will then send you an initial acknowledgement; and once Seller have checked whether if Seller are able to meet your order, Seller will accept the order and we will either send you an order confirmation (at which point your order will become a binding contract) or Seller will confirm in writing or order process that Seller are unable to meet your order.

11.4. Both Seller and Buyer will have the opportunity to identify, clarify and correct input errors after an order is placed by contacting and notifying the other party in writing. If only the other party agrees to comply in return. If not, the other party has the right as per the cancellation policy (Section 16) 
 

12. Goods, products, listings and services 

12.1. Each Seller or partner has prescribed shipping and pick up area. These may change due to weather, health and safety reasons or demand for the services. This is to ensure that goods or items will be reached to you (deliver or pick up). Our partners each decide their own operating services and hours. That means that the availability of the Services, and the range of Partners from which you can order, depends on the partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the order is otherwise unavailable for any reason, our partner will notify you that ordering will not be possible. 

12.2. The availability of products on our website may change from time to time according to the sellers without notice. 

13. Price 

13.1. The prices are quoted on our website are based on the user/seller’s listing(s)

13.2. Sellers will change the prices quoted on our website from time to time, but this will not affect contracts that have previously come into force.

13.3. All amounts stated in these terms and conditions or on our website are stated exclusive of VAT or Taxation.

13.4. It is possible that prices on the website may be incorrectly quoted; accordingly, you may need to verify prices as part of our or partner sales procedures so that the correct price will be updated before the contract comes into force. 

13.5. In addition to the price of the products, you may have to pay a shipping charge, which will be notified to you before the contract of sale comes into force.

13.6. All goods are included with packaging and carry on bags unless stated by the seller before placing the order.  

13.7. There will be a commission fee or interest on each transaction, and this will be stated for the buyer and seller prior to order confirmation.  
 

14. Payments

14.1. During the checkout process, you must pay the prices of the products you order.

14.2. Payments may be made by any of the permitted methods specified on our website from time to time. Payments are made by third party financial services STRIPE. 

14.3. If you fail to pay us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

14.4. If you make an unjustified credit card, debit card or other charge-back, then you will be liable to pay us within seven days following the date of our written request: 
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 excluding VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 14.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as the result, this will constitute an unjustified charge-back for the purposes of this Section 14.4.

14.5 You agreed that purchase will be charged with interest or commission and service fee by the website; and transaction fee by STRIPE. 

14.6 Private transactions or payments organised outside of the platform without permission from 8pron will not be liable by 8pron.

14.6 If the buyer has not confirmed delivery or mark completed on the goods. 8pron has the right to act on behalf or autoconfirm the order or transaction process after the stated time given. 

15. Delivery and pick-up

15.1. Our policies and procedures relating to the shipping/delivery and pick-up of goods are set out in this Section 15.

15.1.1. All parties shall honour the delivery and pick-up timeframe as agreed. All goods must follow the safety of FSA guidelines or your local authority of food, health, and safety practices. Otherwise, informed or notified in writing and agreed on by both parties. 

15.2. All parties need to use their own judgement to protect your safety and privacy concerns. If you have any safety concerns, Do Not accept the order, Do Not meet for pick up or delivery. Report to the local law enforcer and us on the website. We will take the necessary measures, including permanently stopping and banning the user. 

15.3 All goods and services delivery and pick-up are organised or dispatched by the listing sellers. 8pron is not liable for them. 


15.3. Delivery & Shipping 

1. Seller will arrange for the products you purchase to be delivered within an agreed and safe time frame to the delivery address you specify during the order process and provided if the Seller has this option and will be stated prior to the order. 

2. Seller must deliver within the time frame they promise in their contract or order. Seller will use reasonable endeavours to provide your products on the date for delivery set out in the order confirmation.

3. Seller will only deliver products to addresses that are mentioned in the listing before the order is placed and agreed on the order confirmation. 

4. Sellers may choose delivery service providers of their own. This must be stated clearly in the order forms. The Seller's responsibility is to make sure the goods and products are delivered promptly and in safe and good condition according to the FSA guidance and local authority food health and safety law (for more information).

The Seller may charge a delivery fee, which will be clearly stated in the order form. 


15.4. Pick-up 

1. Purchased goods need to be picked up within an agreed and safe time frame, and the partner will and must state clearly in the order form before purchase. Once the order is placed, you have agreed to the conditions.

2. Pick-ups will be stated in the order form and confirmation. Otherwise stated, Seller and Buyer are to communicate and agree on pick-up location and time. If either party fails to comply with the agreed pick-up confirmation without an acceptable reason, the other party has the right not to comply. Payment/payout will not be refunded or processed. 

3. Pick up locations can be anywhere, such as a residential address, public place, commute station, restaurant, or rental space. Buyer can suggest pick up location and time; Seller has the privacy and rights to choose the location and time without disclosing any private information.

4. The Pick-up Time is not guaranteed by either our Partner sellers or us. The buyer will be required to collect the goods directly from the agreed Pick-up Location. You must arrive at the pick-up location to collect your goods items at or just before the target Pick-up Time. Our partner or Seller will hold your items for you for 30 minutes after the Target Pick-up Time. If you fail to collect your items within 30 minutes after the Target Pick-up Time, the Partner or Seller may dispose of your Items. You will still be charged for the goods if you fail to pick up your Item as agreed on the confirmation or communication.

5. In the event things do not always go to plan, there may be times when your goods or items are not ready for pick-up at the target pick-up time or/and location if your order is not ready more than 30 minutes after the agreed confirmation or communication. The first point of contact is the provider. If things need to be escalated, please get in touch with the 8pron team, and we will work with you to make things right unless you have caused the delay (e.g. because you changed your pick-up order after it was confirmed) 


16. Your right and Order cancellation right


IMPORTANT: As a buyer, make sure you do not confirm/mark the order completed until you receive the goods as described or within satisfactory standards. If you have confirmed the order as completed, 8pron can not do anything after! If something is wrong with your order or purchase, your first point of contact is the seller/provider. 

16.1 If Something is Wrong With Goods. You have a legal right to receive goods that comply with their description, which are of satisfactory quality, and that comply with any specific requirements you tell the seller about (and the seller agrees to) before you have placed your Order. If you believe that the Items you have received do not comply with these legal rights, please rectify with the seller immediately upon receiving or delivery. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item unless we have reasonable cause to believe that the problem was caused after delivery.

16.1.1. Prior to processing your refund or account credit, we may consider relevant factors, including the details of the Pick-up order, your account history, and what happened on or immediately after pick-up or delivery. 
All information from both the buyer and seller. 

16.2. Buyer and seller can cancel the order Before 48 hours from the order confirmation delivery and pick up time. If passed the cancellation time frame, both parties can communicate directly with each other for a new agreement, and the other party has the right to comply or not to comply. 

16.2.1. Buyer has the right to cancel the order and get a refund if the seller fails to follow the condition in sections 15 and 16.

16.3. Seller has the right to cancel the order and get a full payout as per order if the buyer fails to follow sections 15 and 16. 

16.4. If you cancel an order in accordance with the cancellation policy and this Section 16, you will receive a full refund of the amount you paid to us in respect of the order, excluding the costs of delivery, transaction, commission, service and admin fee charged by STRIPE payment; otherwise stated in this Section 16. 

16.5. The perishable goods and products are not returnable after being delivered or picked up, as they will be deemed unsafe. Buyer must dispose of it safely and according to your local authority and guidelines, not give it to others.
 
16.6. Buyer has the right to dispute goods and services and refund requests only if the goods and services are poorly delivered in poor condition (sections 15 & 16). Buyer must rectify immediately with the seller by first by in-app messaging upon receiving the goods. If both parties cannot resolve on their own or come to mutual terms, then the User must use ‘contact us’ or email address (which can be found on the website) with evidence and information. We will investigate and has the right to decide on an outcome and close the case once the outcome is decided. Once the case is closed, it will not be reopened. 

16.7 When a dispute is reported, each party has 14 days to provide all supporting evidence for their cases. If failed to provide within the time frame, the company team has the right to decide based on the available information and close the dispute case. 

16.8. Seller may cancel a contract or order under these terms and conditions immediately by giving you written notice of termination, if
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any breach of that contract. 

16.9.1 8pron reserves the right to cancel an order without having to provide a just cause. In the event of cancellation at 8pron instance, the User shall be entitled to a refund of the amount paid, excluding the Stripe transaction fee. 

16.9.2 the seller or we may cancel a contract under these terms and conditions by written notice to you if sellers or we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

Suppose the seller or we are the ones requested to cancel the order confirmation. The buyer will only be charged for transaction card payment fee by STRIPE - with a minimal fee of £1. 
16.10. We will refund money using the same method used to make the payment unless you have expressly agreed with the company otherwise. In any case, you may incur any fees due to the refund. This is set by third party payment company STRIPE. If an outcome is decided, STRIPE will issue a refund within 5 to 10 business days. 

16.11 8pron reserves the right to settle the dispute and set an outcome for all users based on the reason and investigation from all parties, including cancelling or confirming the order as completed and process the payment or refund accordingly. 

16.12 If the cancellation/dispute requests are discussed outside of the in-app messaging provided, the requests will be disregarded; both users will be charged fully as a cancellation fee. Users will be at risk of removal as a breach of the T&C. 

 

17. Product recall 

17.1. If the Seller is made aware of or is subject to any request, court order or another directive of a Regulatory Body to recall; or. is otherwise required to or chooses to recall or withdraw; from the market listing, any Goods supplied to the Buyer in accordance with these Conditions, the Seller shall promptly notify the Buyer in writing providing sufficient details of the recall or withdrawal request to enable the Buyer to comply with its obligation under this Condition 17.

17.2. The Buyer shall take all appropriate action to comply with any recall or withdrawal request and shall cooperate with the reasonable instructions of the Seller, the Seller's representative, the court, or Regulatory Body and adhere to any relevant documented policies and procedures from time to time in force in relation to any such recall or withdrawal.

17.3. Save where the recall or withdrawal is required owing to the non-compliance by the Buyer with its obligations under the Contract, the Seller shall reimburse the Buyer for all reasonable and proportionate expenses suitably evidenced to the satisfaction of the Seller to the extent the Buyer reasonably and properly incurs them in complying with its obligations under this condition 17.

17.4. The Buyer shall not make any public statement or review in respect of any recall without our or Seller's prior written consent unless such statement is mandated by law or a Regulatory Body.

 

18. Limited warranties

18.1. We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date;
(c) that the website will operate without fault; or
(d) that the website or any service on the website will remain available.
(e) you are legally capable of entering into binding contracts; and full authority, power and capacity to agree to these terms and conditions; 
(f) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; 
(g) you will be able to take delivery of the products in accordance with these terms and conditions. 

18.2. We warrant to you that:
(a) we have the right to host the provider’s product and listing that you buy;
(b) the products provider or we sell to you are sold free from any charge or encumbrance, except commission and service fee as mentioned in these terms and conditions or the order and product information;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.

18.3. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

18.4. To the maximum extent permitted by applicable law and subject to Section 18.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

18.5. All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 18.1, all other warranties and representations are expressly excluded.

18.6. You have a legal right to receive goods that comply with the sellers description, which are of satisfactory quality and comply with any specific requirements you tell us about (and the seller agrees to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us (seller and website) know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. The seller would provide a refund or account credit in respect of the affected part of the Item and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund or account credit, we may take into account relevant factors, including the details of the order, your account history, what happened on delivery and information from the website and sellers. 
 

19. Limitations and exclusions of liability

19.1. Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.

19.2. The limitations and exclusions of liability are set out in this Section 18 and elsewhere in these terms and conditions: 
(a) are subject to Section 19.1.; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

19.3. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

19.4. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

19.5. We will not be liable to you in respect of any loss or corruption of any data, database or software.

19.6. We will not be liable to you in respect of any special, indirect or consequential loss or damage.

19.7. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

19.8. We are building and making preparations for our Site and our Services. We will not be responsible for any errors or omissions in relation to such content or any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our service, we will attempt to correct this as soon as we reasonably can. 

 

20. Breaches of these terms and conditions

20.1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website.

20.2 Where we suspend or prohibit, or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

 

21. Scope 

21.1. These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

21.2. These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

21.3. These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

 

22. Variation

22.1. We may revise these terms and conditions from time to time by publishing a new version on our website.

22.2. A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision

22.3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

 

23. Assignment

23.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

23.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 


24. No waivers

24.1. No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

24.2. No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

 

25. Severability

25.1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

25.2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

 

26. Third party rights

26.1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

26.2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

 

27. Linking Policy 

27.1.  Links to our website

(a) Links pointing to our website should not be misleading.

(b) Appropriate link text should always be used in links pointing to our website.

(c) From time to time we may update the URL structure of our website and, unless we agree in writing otherwise, all links should point to http://www.8pron.com.

(d) You must not frame the content of our website or use any similar technology in relation to the content of the website.

27.2.  Links from our website

(a) Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

(b) We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

27.3. Removal of links

(a) You agree that, should we request the deletion of a link to our website that is within your control, you will delete the link promptly.

(b) If you would like us to remove a link to your website that is included on this website, please contact us using the contact details below. Unless you have a legal right to demand removal, such removal will be at our discretion.

 

28. Entire agreement

28.1. Subject to Section 18, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

 

29. Law and jurisdiction

29.1. These terms and conditions shall be governed by and construed in accordance with English law.

29.2. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England. 

30. Statutory and regulatory disclosures 

30.1. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

30.2. These terms and conditions are available in the English language only.

30.3. Our VAT number is [TBA].

31. Your concerns

31.1. If you have any concerns about material which appears on our Service, please contact us as below. 

32. Our details

32.1. This website is owned and operated by 8pron.

32.2 Our communication channels are stated below. Outside of these channels are not monitored, such as social media platforms.

32.3. You can contact us:
(a) using our website contact form; or
(b) by email, hello@8pron.com

 

Company Information: 

Registered Office: 12b, Westworth house, 1 Down Place, W6 9JH, London, United Kingdom. 
Company Number: 13455155
Contact:  hello@8pron.com or Contact Form